JACKSON COUNTY EXTENSION CENTER

January 20, 2016
6:00 – 9:00 p.m.

Learn How to Build and Maintain a Positive Visitor Friendly Business Atmosphere and Community

Facilitator:  Robert Hawk
County Extension Director
Jackson and Swain County Cooperative Extension

Qualla-T training integrates Cherokee and mountain values and attitudes into your workplace as a basis for providing excellent customer service.

QUALLA-T CUSTOMER SERVICE and HOSPITALITY
Participants will be Qualla-T Certified upon workshop completion

• Enhance Professionalism with Customers and Co-Workers
• Increase Life Skills with Family and Friends
• Improve Listening and Speaking Skills.
• Understand Body Language
• Handle Complaints More Easily
• Stress Management
• Increase Greater Teamwork
• Develop a Positive Culture in the Work Place for Visitors and Employees

To Register please contact Robert J. Hawk at (828) 586-4009/488-3848 or send email  to: robert_hawk@ncsu.edu