Learn How to Build and Maintain a Positive Visitor Friendly Business Atmosphere and Community

— Written By and last updated by Kerri Rayburn
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Qualla-T Customer Service Training

Integrates Cherokee and mountain values and attitudes into your workplace as a basis for providing excellent customer service.

Qualla Arts and Crafts Cooperative, Cherokee, NC
Monday, March 14, 2016
6:00 – 9:00 p.m.
Facilitator: Robert Hawk, Jackson/Swain County Extension Director

– Enhance Professionalism with customers and co-workers
– Increase life skills with family and friends- Improve listening and speaking skills
– Understand body language
– Handle complaints more easily
– Stress management
– Increase greater teamwork
– Develop a positive culture in the workplace for visitors and employees

To register please contact Robert J. Hawk at 828-586-4009 or 828-488-3848
or via email: robert_hawk@ncsu.edu

Participants will be Qualla-T certified upon workshop completion

Qualla-T March 2016 Marketing Flyer